Frequently Asked Questions
Ordering
How do I place an order?+
Simply browse our shop, add your favorite fruits, vegetables, or gift baskets to the cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order — it's that easy. You can also order directly via WhatsApp.
Do I need an account to order?+
No, you can check out as a guest. However, creating an account lets you track orders, save your delivery addresses, build a wishlist, and reorder your favorites faster.
Is there a minimum order amount?+
There is no minimum order — order as little or as much as you like. Keep in mind that orders above AED 500 qualify for free shipping.
Can I modify or cancel my order after placing it?+
Yes, as long as your order has not yet been packed for delivery. Contact us as soon as possible via WhatsApp or email and we'll do our best to help.
Delivery & Shipping
How long does delivery take?+
Orders are typically delivered within 3–5 days. We carefully prepare and pack your produce so it arrives as fresh as possible.
What are the delivery charges?+
Enjoy free shipping on all orders above AED 500. For orders below that amount, a standard delivery fee is calculated at checkout based on your location.
Which areas do you deliver to?+
We deliver across the United Arab Emirates. Enter your address at checkout to confirm availability in your area.
Can I track my order?+
Yes. Once your order is on its way, you'll receive updates. You can also message us anytime on WhatsApp for a status update.
Products & Quality
Are your fruits and vegetables fresh?+
Absolutely. We source fresh fruits and vegetables daily and hand-pick every item, so you receive produce at its best quality and ripeness.
Where do your products come from?+
We work with trusted local and international growers, combining data, innovation, and sustainable farming practices to bring you high-quality produce all year round.
What happens if an item is out of stock?+
If something you ordered becomes unavailable, our team will contact you to offer a fresh substitute of equal value or to adjust your order.
Payment
What payment methods do you accept?+
We accept Cash on Delivery as well as secure online card payments at checkout. Choose whichever is most convenient for you.
Is online payment secure?+
Yes. All online payments are processed through a secure, encrypted gateway. We never store your full card details.
Returns & Refunds
What is your return policy?+
Your satisfaction matters to us. If you're not happy with your produce, please review our Exchange & Return Policy or contact us within 24 hours of delivery.
What if I receive a damaged or spoiled item?+
We're sorry if that happens. Send us a photo via WhatsApp within 24 hours of delivery and we'll arrange a replacement or refund right away.
How long do refunds take?+
Approved refunds are processed promptly. Depending on your payment method, it may take a few business days for the amount to appear in your account.
Gift Baskets
Can I order a fruit or vegetable gift basket?+
Yes! We offer a beautiful range of fruit baskets and vegetable baskets — perfect for gifting or special occasions.
Can I customize a basket or add a gift message?+
Of course. For custom baskets and personalized gift messages, reach out to us on WhatsApp and we'll tailor it to your needs.
Support & Business
How do I contact customer support?+
We're here to help. Message us on WhatsApp (+971 50 522 3217) or email info@superfarmersuae.com.
Do you offer bulk, corporate, or export services?+
Yes. We provide supply and export services for businesses and the corporate sector. Contact us to discuss your requirements.
