At Super Farmers, we ensure that all products are delivered to your address in fresh and excellent condition.
If you are not satisfied with the quality of your order upon delivery, please contact us within 48 hours via email at info@superfarmers.com and provide a clear description along with photos of the product to request a replacement or refund.
Due to the perishable nature of our products, requests submitted without supporting photos and details will not be eligible for replacement.
We reserve the right to limit the number of replacement requests.
Super Farmers is not responsible for delivery failure in the following cases:
- Providing an incorrect or incomplete delivery address.
- The recipient is unavailable at the time of delivery.
- No response or updated address provided within 24 hours after a failed delivery attempt.
- Orders returned or redirected due to incorrect address details may incur additional shipping charges.
Replacement and Refund
All requests must be submitted within 48 hours of receiving the order by contacting our support team at info@superfarmers.com
Once approved, replacement orders will be processed and shipped within 2 to 5 business days.
If replacement is not possible, a refund will be issued using the original payment method.
Refund processing may take between 10 to 30 business days depending on your payment provider.
Replacements or refunds are accepted only in the following cases:
- Product damaged during delivery.
- Product is spoiled or not suitable for consumption.
- Incorrect product delivered.
